CROSSFOX ACADEMY
In compliance with Mexico’s Federal Law on the Protection of Personal Data Held by Private Parties, its Regulations, and all other applicable provisions in the United Mexican States, Crossfox Academy (hereinafter referred to as “Crossfox Academy,” “the Academy,” or “we”) hereby makes this Privacy Notice available to students, parents, legal guardians, coaches, clients, course and training participants, website users, and any other individual who interacts with our services.
The purpose of this Privacy Notice is to clearly, adequately, and transparently explain how Crossfox Academy collects, uses, stores, protects, processes, and, where applicable, transfers its users’ personal data.
Data Controller Information
Crossfox Academy
Email:
crossfoxacademy@gmail.com
Web:
www.crossfoxacademy.com
1. Data Controller
Crossfox Academy is responsible for the lawful, controlled, and informed processing of personal data obtained through the following channels:
- Website
- Enrollment forms.
- Trial class registration forms.
- Course and training registration.
- Student platform.
- The educational blog.
- Online store.
- WhatsApp.
- Email.
- Official social media accounts.
- Sporting events.
- Competitions.
- In-person and online courses.
- Satisfaction surveys.
2. Personal Data We May Collect
Datos de identificación
- Full name.
- Date of birth.
- Sex.
- Unique Population Registry Code (CURP), when required.
- Nationality
Contact Information
- Telephone number.
- Email.
- Home address.
- City and state.
Parent or Legal Guardian Information for Minors
- Full name.
- Telephone number.
- Email.
- Relationship to the minor.
Sports-Related Information
- Years of sports experience.
- Discipline.
- Skill level.
- Sports background.
- Previous experience.
- Training goals.
- Attendance.
- Technical assessments.
Medical Information
When strictly necessary to protect the student’s health and safety, we may collect:
- Current or previous injuries.
- Allergies.
- Medical restrictions.
- Relevant medical conditions.
- Regularly used medications.
- Emergency contact information.
This information will be handled with a heightened level of confidentiality and used solely to help ensure the participant’s safety.
Administrative Information
- Payment history.
- Billing information.
- Enrollments.
- Renewals.
- Participation in courses.
- Product purchases.
Financial Information
Crossfox Academy does not store complete credit or debit card numbers.
Payments are processed through specialized and secure payment platforms.
3. Primary Purposes of Data Processing
Personal data will be used for the following purposes:
Provision of Sports Services
- Enrolling students
- Organizing groups.
- Assigning coaches.
- Tracking attendance.
- Evaluating progress.
- Coordinating competitions.
- Managing trial classes.
Provision of Courses and Training Programs
- Registration.
- Course access.
- Issuance of certificates.
- Academic follow-up.
Customer Service
- Responding to questions.
- Providing assistance through WhatsApp.
- Providing assistance by email.
- Confirming schedules.
- Managing class changes.
Billing
Issuing invoices when requested in accordance with Mexican law.
Security
- Access control.
- Protection of students.
- Fraud prevention.
- Protection of the Academy’s facilities.
4. Secondary Purposes
Unless the data subject expressly objects, Crossfox Academy may use personal information for the following purposes:
- Satisfaction surveys.
- Statistical analysis.
- Improvement of sports programs.
- Development of new courses.
- Commercial communications.
- Invitations to events.
- Promotions.
- Newsletters.
- Information about new services.
- Blog articles.
- Marketing campaigns.
The data subject may request at any time that they no longer receive these communications.
5. Use of Photographs and Videos
Crossfox Academy may take photographs and record videos during:
- Training sessions.
- Competitions.
- Events.
- Exhibitions.
- Courses.
- Camps.
This material may be used for:
- Social media.
- Website
- Blog.
- Institutional materials.
- Advertising.
- Presentations.
- Promotion of the Academy.
When minors are involved, the parent or legal guardian may submit a written objection to the use of the minor’s image.
Images will never be used for purposes other than those described herein or in any manner that may affect the dignity or privacy of participants.
6. Cookies and Tracking Technologies
The website may use:
- Cookies.
- Google Analytics.
- Meta Pixel.
- Analytics tools.
- Campaign measurement systems.
These technologies allow us to:
- Improve the user experience.
- Analyze website traffic.
- Measure campaign performance.
- Optimize the website.
- Personalize content.
7. Transfer of Personal Data
Personal data may be shared solely with service providers that are essential to Crossfox Academy’s operations, including:
- Website platforms.
- Hosting.
- CRM.
- Payment gateways.
- Google Workspace.
- Educational platforms.
- Email service providers.
- Automation tools.
- Cloud storage services.
Under no circumstances will personal data be sold or otherwise commercially distributed.
8. Users Under the Age of Majority
The enrollment of minors must be completed exclusively by their parent, mother, father, or legal guardian.
Crossfox Academy will give priority to protecting the personal data of children and adolescents.
9. Retention of Personal Information
Personal data may be retained for as long as necessary to:
- Maintain the student’s sports history.
- Comply with tax obligations.
- Issue certificates.
- Address disputes or claims.
- Protect the Academy’s rights.
10. ARCO Rights
The data subject may exercise the following rights:
- Access.
- Rectification.
- Cancellation.
- Objection.
These rights are commonly referred to as ARCO Rights under Mexican data protection law.
Requests must be submitted to Crossfox Academy’s official email address and must include:
- Full name.
- Preferred contact method.
- Proof of identity.
- The right the data subject wishes to exercise.
- Sufficient information to locate the relevant personal data.
11. Withdrawal of Consent
The data subject may withdraw previously granted consent, provided that doing so does not interfere with any applicable legal, tax, or contractual obligations.
12. Security Measures
Crossfox Academy implements the following types of security measures:
- Administrative.
- Technical.
- Organizational.
- Digital.
These measures are intended to protect personal data against:
- Unauthorized access.
- Alteration.
- Loss.
- Theft.
- Improper disclosure.
Nevertheless, no system connected to the Internet can guarantee absolute security.
13. Consent
The voluntary submission of personal data through any of Crossfox Academy’s official channels constitutes the data subject’s express acceptance of this Privacy Notice.
14. Language
This Privacy Notice was originally drafted in Spanish.
15. Amendments
Crossfox Academy may update this Privacy Notice whenever legal, operational, or commercial changes occur.
Any amendments will be published on the Academy’s official website.
16. Governing Law
This Privacy Notice shall be governed by the laws of the United Mexican States.
Any dispute related to the processing of personal data shall be submitted to the competent courts of Mexico City, unless otherwise required by applicable law.
17. Processing of Medical and Sports-Related Information
To help ensure the safety, well-being, and proper care of students during sporting activities, Crossfox Academy may collect information related to a participant’s health when strictly necessary.
Such information may include, without limitation:
- Current or previous injuries.
- Medical restrictions.
- Relevant medical conditions.
- Allergies.
- Regularly used medications.
- Special physical conditions.
- Emergency contacts.
- Information related to sports participation.
This information will be used exclusively to:
- Adapt training activities when necessary.
- Prevent risks during sports participation.
- Respond appropriately in the event of an emergency.
- Help ensure the participant’s safety.
- Comply with internal emergency response and first-aid protocols.
Crossfox Academy will process this information under strict confidentiality measures. Access will be limited to authorized personnel who require the information due to the nature of their responsibilities.
18. Use of Technology Platforms
To provide a better service, Crossfox Academy may use third-party technology platforms to manage various activities related to the Academy’s operations.
These platforms may be used for:
- Student registration.
- Trial class scheduling.
- Attendance tracking.
- Administrative management.
- Course platforms.
- Video conferencing.
- The educational blog.
- Payment gateways.
- Email automation.
- Customer service.
- Information storage.
Technology service providers may process certain personal data solely for the proper provision of the services contracted by Crossfox Academy and in accordance with their own privacy policies and security standards.
Crossfox Academy selects recognized service providers within the industry. However, the Academy shall not be responsible for interruptions, modifications, technical failures, or incidents exclusively attributable to such external providers.
19. Video Surveillance
To protect the safety of students, parents, legal guardians, coaches, employees, visitors, and the Academy’s facilities, Crossfox Academy may use video surveillance systems within its facilities and at access points.
Video recordings will be used solely for the following purposes:
- Protecting individuals.
- Preventing incidents.
- Investigating accidents.
- Protecting the Academy’s property.
- Complying with security protocols.
- Responding to lawful requests from competent authorities.
Recordings will be retained only for the period reasonably necessary to fulfill these purposes and will subsequently be deleted in accordance with the Academy’s internal policies.
Video surveillance cameras will not be installed in areas where individuals have a reasonable expectation of privacy, including restrooms, changing rooms, or similar spaces.
20. Privacy Contact Information
For any questions, comments, requests for clarification, or inquiries related to the processing of personal data, the exercise of ARCO Rights, or this Privacy Notice, the data subject may contact Crossfox Academy through the following official channels:
Crossfox Academy
Email:
contacto@crossfoxacademy.com
Web:
www.crossfoxacademy.com
Business Hours:
Monday through Friday, from 9:00 a.m. to 6:00 p.m., Mexico Central Time.
Crossfox Academy will respond to requests within the timeframes established by Mexico’s Federal Law on the Protection of Personal Data Held by Private Parties and all other applicable provisions.
21. Special Protection of Minors’ Personal Data
Because a significant portion of Crossfox Academy’s services is intended for children and adolescents, the Academy implements enhanced measures to protect the personal information of minors.
Accordingly:
- Personal data belonging to minors will be collected only when necessary to provide sports or educational services.
- The processing of such data will require the participation and consent of the minor’s mother, father, or legal guardian, in accordance with applicable law.
- Crossfox Academy will restrict access to this information to authorized personnel only.
- The information will be used exclusively for purposes related to safety, administration, instruction, assessment, and communication with parents or legal guardians.
The Academy is committed to adopting reasonable measures to protect the rights and best interests of minors at all times.
22. Preservation of Photographs, Videos, and Institutional Materials
Authorized photographs and videos used for institutional purposes may be retained for as long as necessary to preserve Crossfox Academy’s historical and promotional records.
This material may be used for:
- Corporate website.
- Official social media accounts.
- The educational blog.
- Advertising materials.
- Presentations.
- Sporting events.
- Institutional reports.
- Promotional campaigns.
If the data subject or the minor’s mother, father, or legal guardian requests the removal of identifiable images, Crossfox Academy will assess whether the request is legally and technically feasible and will make reasonable efforts to comply. Removal may not be possible when the material has already been distributed, published, archived, or incorporated into historical or institutional publications.